Terms & Conditions

01About us and these terms

These terms apply to every service Leander Media Group Ltd (“Leander”, “we”, “us”) provides to you (“the client”, “you”). By signing up to a package or accepting a quote, you agree to them. If anything here is unclear, ask us before you sign up.

Our services are provided to businesses, including sole traders, and not to consumers.

02Our services

We provide advertising, branding, signage, print, video, website and digital media services to businesses across South Wales. What is included in your package or quote is set out on our website or in your written quote. Anything not listed is extra and will be quoted before we start.

03Packages and minimum term

• Every package has a minimum term of 3 months.
• After the minimum term, your package continues month to month until either of us cancels it.
• Prices shown as “from” are starting prices. The final monthly price depends on the work you need and will be agreed in writing before you pay.
• You can move up to a bigger package at any time. Moving down takes effect from your next billing month after the minimum term.

04Founding client offer

The first 10 businesses to sign up to a package are “founding clients”. A founding client’s monthly package price will not increase for 12 months from their start date, as long as they stay on the same package and their payments are up to date. The offer covers our package fee only. It does not cover advertising spend, extra work or one-off projects.

05Payment

• Package fees are paid monthly in advance. Your first payment is due before work begins.
• One-off work (for example a logo, a website or a print run) may need a deposit, with the balance due on completion.
• Advertising spend is separate from our fees. It is paid by you directly to the platform (for example Meta or Google) or to the media owner, unless we agree otherwise in writing.
• If a payment is late, we may pause work until it is paid.
• Prices are shown in pounds sterling. If VAT applies, it will be shown before you pay.

06Cancelling

• You can cancel at any time after your 3-month minimum term by giving us 30 days’ notice in writing (email is fine).
• If you cancel during the minimum term, the remaining months of the minimum term are still payable.
• We can end the agreement if you do not pay, or if you ask us to run advertising that is unlawful or breaks platform rules.

07Refunds

• Changed your mind before we start? If you tell us within 14 days of your first payment and we have not yet started work for you, we will refund that payment in full.
• Once work has started, the fee for that month is not refundable, because our time and costs have already been committed.
• If we do not deliver something that was included in your package for a month, tell us within 30 days. We will put it right or refund a fair part of that month’s fee.
• Charged twice or charged the wrong amount? We will refund the difference in full.
• Printed and made-to-order items (for example flyers, signs and banners) cannot be refunded once approved and produced, unless they are faulty or not what you approved.
• Advertising spend is paid by you to the platform, so any refund of it is a matter between you and that platform. We will help where we can.

Refunds are made to the original payment method within 10 working days of being agreed.

08Your responsibilities

• Give us accurate information about your business, offers and prices, and tell us promptly if anything changes.
• Make sure you have the right to use any logos, photos or content you send us.
• Approve or comment on drafts within a reasonable time. Delays on your side can delay delivery.
• Give us the access we need to your accounts (for example your Google Business Profile or social pages). We never ask for your passwords.

09Advertising content and approvals

We will send you adverts for approval before they go live. Once you approve them, you are responsible for the claims they make about your business. We follow the UK Code of Non-broadcast Advertising (CAP Code) and the rules of each platform, and we may refuse to publish anything that would break them.

10Results

We work hard to get you seen and to bring in enquiries, and we report honestly on what happens each month. Advertising results depend on many things outside our control, such as your market, competition, budget and platform changes, so we cannot guarantee a specific number of leads, sales or bookings.

11Ownership of work

• Once all fees for a piece of work have been paid, you own the final designs, adverts and content we created for you.
• We keep ownership of our own templates, tools and working files, and anything we created before working with you.
• We may show work we have done for you in our portfolio and on social media unless you ask us not to.

12Third-party platforms and suppliers

Some services rely on third parties such as Meta, Google, printers, screen and vehicle suppliers, and media owners. We are not responsible for their outages, policy changes, ad rejections or account restrictions, but we will help you resolve them.

13Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not liable for indirect losses such as loss of profit, revenue or business opportunity, and our total liability to you is limited to the fees you paid us in the 3 months before the claim.

14Data protection

We handle personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018). Our Privacy Policy explains what we collect and why. Where we collect enquiries or customer details for you, for example through a lead form, we do so on your behalf, only use them to deliver our services to you, keep them secure, and return or delete them when our work for you ends.

15Complaints

If something is not right, email hello@leandergroup.co.uk and tell us what happened. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

16Changes to these terms

We may update these terms from time to time. We will tell existing clients about any change that affects them at least 30 days before it applies.

17Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.